Refund conditions

We hope you love everything you order from us, but if something goes wrong, it's the wrong size or you change your mind, you have 14 days from receipt of the products to send them back to us.

Once the items are returned to us, you will be entitled to a full refund excluding shipping costs within 5-10 days via the payment method chosen during checkout.

The items you wish to return must:

• Be in their original condition: unwashed, unworn and unsoiled and undamaged
• In the original packaging with its cardboard labels

Return fees

• Returns are made with Colissimo
• There are no return costs for France
• If you are international, the return is your responsibility

How to make a return?

It is very simple !

1. Go to manage my returns

2. Enter your order number and email address and click Start

3. Follow the instructions and select the items you want to return

4. You will receive a confirmation email with shipping instructions once the return request is approved. Your return label will reach you within 24 hours

6. Stick this label on your package and drop it off at the post office of your choice.

Return address: ZIBI LONDON France 141 Zone Artisanale – 53480 Vaiges

Defective items or the item received does not correspond to your order?

In this case, please contact us detailing your situation by telling us your order number at contact@zibilondon.com or at +33 (0)2 43 64 93 76

If the item is defective, please send us photos of the defect as well as the item number and your order.

Need help or more information? contact us here: contact@zibilondon.com or +33 (0)2 43 64 93 76